At apg Homes, we believe the most important feedback we can receive is from our customers, the people who experience firsthand what it’s like to build a home with us.
We also believe it’s important to share this feedback so below are some of the comments provided by our clients in their Customer Satisfaction Surveys which they complete four times throughout their new home building journey.
'Building a home is a challenging business for non-builders and it's not always easy to holistically visualize each and every detail on a plan, it's not until the walls go up and the home starts taking shape that you recognise little things that you've made mistakes on. Joe stepped forward to offer solutions.
His focus on building our home was not only on the quality of the build, but also on respecting us and ensuring that he delivered to us our dream home. You don't get better than that!
Lizzie was a delight from the moment she stepped into looking after us. Her efficiency, patience, dedication and overall demeanour was such a breath of fresh air and exactly what we needed at a very testing time. She is a true customer focused individual who has a bright future ahead of her. You can teach employees to perform tasks but you can't teach passion, energy and commitment, and she has all these qualities.'
'Whilst we had some issues with the brickwork the workmanship that followed was fantastic, no issue was too small or too big
Lee was outstanding during the final months of construction. Lee listened to our concerns and moved things along perfectly given the time pressure that was placed on him after the some delays during a couple of earlier construction steps. We can't fault Lee on his professionalism and his willingness to get our job done!'
'I was very impressed with the quality. I thought the overall schedule was managed well and very pleased with 363 days from slab down to handover based on the size and scope of our build.'
'I am usually reluctant to give 10's but really happy with the experience and outcome. Perhaps different toilet toll holders would have made it perfect!'
'A big commendation for apg is that, throughout the process, if a problem arose someone from apg got onto it and fixed it. For example, we still recall how speedily and efficiently Lisa fixed a emerging problem with the electrical plan during pre-start and Alesha was excellent is resolving issues during construction.'
'All aspects of the build were perfect. The site manager Chris Davey is a fantastic supervisor - absolute pleasure to deal with, a person that had my best interest at heart but also the best interest of apg at heart - took very professional care of my projects. I had absolute confidence that I could trust his judgement with the builds and they would be finished with care and perfect presentation.'
'I am very happy to live in the new house and believe apg has done a very good job for me. Everything is perfect or close to perfect.'
'I think apg is a good company and people are surprised when I say I had a good experience with apg. From what I gather, it’s rare to have a good experience with a builder so I think I've sent some work your way due to my positive feedback to others.'
'Follow up and attention by APG staff was excellent during the maintenance process.'
'It's all been great...Vance Jenkin was terrific to work with in the beginning...and Lisa Rose has been equally brilliant. Together they have provided us with an ideal experience and impression of apg. Figures are crossed for a flawless build.'